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Responsibility:

- Supervise the complete scope of Quality (marketing, design, manufacturing, Supply chain, etc.) for an existing offer to

improve Customer Experience

- Analyze all data relative to quality (I2P, Customer survey or feed-back, Manufacturing Quality, Supplier, etc.)

- Define annual quality targets and roadmap for offer in charge. Ensure effectiveness of quality improvement activities and

drive follow-up with factories

- Animate and ensure the efficiency of the Technical Complaint Analysis process, including physical return process with

Analysis centers

- Set-up the surveillance plan, make sure of timely execution and proper results monitoring and usage

- Represent the customer in the Product Evolution Process. Ensure the Quality of evolution's impact analysis, risk

management and provide all the Quality deliverables

- Ensure proper application of reference processes (PEP, Quality alert, etc.) and challenge the organization on continuous

improvement of the management system

- Drive the Quality issues resolution and prevention using 8D and Lean 6 sigma

- Ensure that the proper information is provided to the Customer in case of quality issue, offer evolution and withdrawal

- Drive risk analysis for customer for non-conformant product or Quality issue

- Decide on stop of delivery and derogation



Requirements:

- Compulsory: Bachelor or Master degree

- More than 5 years experiences in quality control, especially in offer quality management

- Communication capabilities (listening, written and verbal communication) and multicultural skills

- Strong Influence skills

- Green Belt or Black Belt is a plus